Neighborly

1. Our community values

Neighborly exists to help neighbors help neighbors. Treat every user with respect, honesty, and fairness regardless of background.

No harassment, hate speech, threats, or discrimination. Report unsafe behaviour via Support or the Report feature.

Meet in appropriate settings, communicate clearly about scope and price, and follow local safety guidance.

Providers must describe services, pricing, and areas served accurately. Clients must leave truthful reviews and praises.

Do not manipulate ratings, post fake jobs, or retaliate against honest feedback.

Agree payment terms before work begins. Resolve disagreements professionally; escalate to Neighborly Support or Disputes when needed.

Do not request off-platform payments to evade accountability when a job was booked through Neighborly.

Submit genuine verification documents. Misrepresentation may result in strike, suspension, or removal from the Platform.

Violations may lead to warnings, strikes, loss of trust tier, account suspension, or permanent ban depending on severity.

Repeated or serious breaches may be reported to authorities where required.

Use in-app reporting or contact support@neighborly.co.za. We review reports confidentially and take action consistent with our policies.